Privacy Policy

This Privacy Policy describes how ChronoSat GmbH (“ChronoSat”) collect, use, shares, and protects information collected from and about you when you use our website (www.chronosat.de), our subdomains, including but not limited to, our blog, our Careers site, the ChronoSat’s customer portal, or our other customer service systems (together, the “Service”). By using the Service, you agree to this Privacy Policy and our Terms of Use.

• Collection of Personal Information
• Information You Provide Directly
• Name, email address, phone number, and company affiliation
• Postal address, job title, or other contact details
• Information submitted through forms (e.g. newsletter sign-ups, customer support requests)
• Content in communications with us (e.g., emails or blog comments)
• If you register for the ChronoSat customer portal, we may request:
• Full name, email, phone number, physical address, employer information
• Additional details for identity verification or security purposes

Information We Collect Automatically

When you use the Service, we may collect technical data through cookies or similar technologies: 

• IP address, browser type, operating system
• Device identifiers, referral URLs, and location (approximate)
• Website usage data: page views, session duration, navigation behavior

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website, analyze traffic, personalize content, and deliver targeted advertisements (if applicable). Some of these cookies are strictly necessary for the operation of the website, while others require your prior consent under the General Data Protection Regulation (GDPR).

Types of Cookies We Use

Essential Cookies: Required for basic site functionality and security.

Performance Cookies: Collect anonymous data to understand how visitors interact with our website.

Functionality Cookies: Remember your preferences (e.g. language or region).

Marketing and Analytics Cookies: Track user behavior across sites to deliver personalized advertising or compile analytical data (e.g. Google Analytics).

Managing Cookies

Most web browsers allow you to control cookies through settings. You can:

• Block all cookies
• Delete cookies after each session
• Set preferences for different sites

Please note that disabling cookies may impact functionality or access to certain areas of the Service.  

Transfer of Personal Information

Your information collected through the Service may be stored in the United States or any other country in which ChronoSat, its affiliates, or its service providers maintain facilities. We may transfer information that we collect about you, including personally identifiable information, across borders and from your country or jurisdiction to other countries or jurisdictions around the world that may not have the same data protection laws as your jurisdiction. We rely on legally-provided mechanisms to lawfully transfer data across borders.

Use of Personal Information

We use the information we collect to 

• Inform you about our products and services;
• Communicate with you and respond to your requests or inquiries, including as part of the “Contact Us” feature on our website;
• Provide you with services if you are or become a customer of ChronoSat;
• Enable you to create an account, store log-in credentials, and customize certain services, such as the ChronoSat’s customer portal;
• Consider you for current or future job opportunities if you create an account on our Careers site;
• Provide customer support or troubleshooting in connection with your use of ChronoSat services;
• Conduct market research and tracking of sales data, including contacting you directly or via a third party to participate in customer satisfaction surveys or questionnaires via telephone, email or otherwise, and soliciting your opinions or feedback on ChronoSat’s business activities;
• Support ChronoSat’s educational, networking, marketing, social, recruiting, and other business purposes;
• Improve our marketing and promotional efforts;
• Create and improve our products or services, including improving the features and content of the Service;
• Carry out our obligations and enforce our rights arising from any contracts entered into between you and ChronoSat, including for billing and collection; and
• Fulfill any other purpose for which you provide your consent.

Disclosure of Personal Information

We may disclose any information we collect if you specifically authorize the disclosure or in the following circumstances:

With Trusted Service Providers and Business Providers. We may disclose your information to trusted third party service providers that we use to support our business. These service providers may have access to your information for the limited purpose of providing the service we have contracted with them to provide. These service providers do not have any independent right to share this information and may use it only as we direct.

Law Enforcement. We may disclosure your personal information if required to do so by law or subpoena. We may also disclose your information to governmental authorities or law enforcement if we believe that it is reasonably necessary to do so in order to comply with a law or regulation; to protect the safety of any person; to address fraud, security, or technical issues; or to protect ChronoSat’s rights or property.

In an Aggregate and Non-Personally Identifiable Manner. We may disclose aggregate, non-personally identifiable information about the overall use of our Service publicly or with interested third parties to help us improve the Service.

In Connection with a Sale or Change of Control. If ChronoSat becomes involved in a merger, divestiture, restructuring, reorganization, dissolution, or transaction involving the sale of all or substantially all of its assets, ChronoSat may disclose and/or transfer your information during any such process.

Your Rights Under GDPR and Applicable Laws

You may have the right to: 

• Access your personal data
• Rectify inaccurate or incomplete information
• Request erasure (right to be forgotten)
• Restrict processing under certain conditions
• Object to processing based on our legitimate interest
• Withdraw consent at any time
• Data portability (receive your data in a portable format)

Data Security

We maintain administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure. We encourage you to take care when sharing data online.

Lawful Basis for Processing

We will only collect and process personal data about you where we have a lawful basis to do so. The legal basis will depend on the reason we collected your information. Lawful basis includes consent (where you have given your authorization), contract (where processing is necessary for the performance of a contract with you) or because it is in ChronoSat’s legitimate interest to use your information to provide the Services.

Children’s Privacy

Our services are not directed at children under 13. If we become aware of personal data collected from a child without verified parental consent, we will delete it.

If you believe that we might have any information from or about a child under 13, please contact us at privacy@chronosat.de.

Policy Updates

We may revise this Privacy Policy at any time. Changes will be posted on this page, with an updated effective date. If significant changes occur, we may notify you by email or through the Service.

Contact Us

📧 Email: privacy@chronosat.de

📞 Phone: +49 (0)681-891-09-922

🏢 Address: ChronoSat GmbH, Ernst-Abbe-Straße 3a, 66155 Saarbrücken, Germany

Effective: Apr 2025